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Effective Date: January 1st, 2026 

 

Proper Loan Processing, LLC (“Proper Loan Processing,” “PLP,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, communications, and services.

1. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

• Full name

• Phone number

• Email address

• Mailing address

• Financial and loan-related information

• Identification information required for loan processing

• Any information submitted through applications, forms, or communications

• no mobile opt-in data will be shared with third parties for marketing purposes

We may also collect limited technical information such as IP address, browser type, and website usage data to improve our services.

2. How We Use Your Information

We use your information solely for legitimate business purposes related to mortgage and loan processing, including:

• Processing loan applications and related documentation

• Communicating with you regarding your loan or inquiry

• Requesting or confirming documents

• Scheduling appointments or calls

• Providing status updates related to your loan

• Complying with legal, regulatory, and lender requirements

We do not sell or rent your personal information.

3. Communications & Text Messaging (SMS)

By providing your phone number, you consent to receive transactional communications from Proper Loan Processing related to your loan or inquiry. These communications may include calls or text messages for customer service purposes such as document requests, appointment confirmations, and loan status updates.

• Message frequency varies

• Message and data rates may apply

• You may opt out of text messages at any time by replying STOP

• You may reply HELP for assistance

• no mobile opt-in data will be shared with third parties for marketing purposes

We do not send marketing or promotional text messages without appropriate consent.

4. Information Sharing

We may share your information only as necessary with:

• Lenders, investors, and underwriters

• Title companies, insurance providers, and third-party service providers

• Government agencies or regulators when required by law

All third parties are required to protect your information and use it only for authorized purposes.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, or misuse. While no system is completely secure, we follow industry best practices to safeguard sensitive information.

6. Your Rights and Choices

You have the right to:

• Request access to your personal information

• Request corrections to inaccurate information

• Withdraw consent for communications where applicable

• Request deletion of your information, subject to legal and regulatory retention requirements

To exercise these rights, please contact us using the information below.

7. Cookies & Website Analytics

Our website may use cookies or similar technologies to improve functionality and user experience. You may disable cookies through your browser settings, though this may affect certain site features.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please